(Yes, that's the best way to be sure, even if it's inconvenient. If you are genuinely concerned, back up your personal files and documents and reformat your computer. Most scams like this one are not using sophisticated hacking tools and techniques, just good ol' fashioned confidence tricks and scams. (Since you could see everything on the screen while this happened it's not likely, but it's not impossible.) But it is possible, if they were able to install additional software on your computer while they had access. Changing your online banking details immediately on another device was wise.Īfter closing this app can the hackers still control my laptop? Firstly, well done for realising that you were in the middle of falling for a scam. For more information on common online scams, please visit. If you believe you have fallen victim to a scam, you should contact Cash App support through the app or website immediately. As a reminder, the Cash App team will never ask customers to send them money, nor will they solicit a customer’s PIN or sign-in code outside of the app. We are always working to protect our customers, which includes educating them about phishing scams. In less than five minutes, the scammer took nearly $5,800 from Sakala’s bank account.ĬashApp representatives responded with the following statement: Team Viewer, the app the scammer instructed her to download, is an app that allows others to control your device remotely. She got the phone number from a malicious website intended to trick unsuspecting customers into believing it was Cash App. What happened? The phone number she found on Google wasn’t actually the number for Cash App’s customer support team. “He’s calm and he’s saying, ‘We’re gonna figure it out.’ I asked to speak to a manager.
I’m upset,” Sakala said, recalling the incident from early August. "So, I went to my bank account and he was saying, 'Ma’am, you need to stay on Cash App. He talked Sakala through the test verification process and a few moments later, Sakala began receiving notifications of money transfers. She searched Google for their phone number and spoke with a man who seemed very helpful and understanding.Īssuring Sakala that he would help her through the situation, he asked that she download the Team Viewer app so he could “verify her account was legit”. One Saturday she needed to get in contact with Cash App about a payment sent to the wrong account. Sakala Lewis uses various Cash Apps to collect payment from customers when she does small jobs, like babysitting or pet sitting. 4.6/5 based on 1,000+ Trustpilot reviews Cash App Support Scam
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